Privacy Policy

  

PRIVACY POLICY AND NOTICE

We are WOOLLEY & PARKS LIMITED trading as Woolley & Parks Land & New Homes with registered number 9521950 and registered address Woolley & Parks Limited 33 Park Place Leeds LS1 2RY. Our Data Protection Lead can be contacted at driffield@woolleyparks.co.uk. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation").

WHAT ARE YOUR RIGHTS?

When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:

  • The right to be informed of how your Personal Data is used (through this notice);
  • The right to access any personal data held about you;
  • The right to withdraw consent at any time, by emailing driffield@woolleyparks.co.uk;
  • The right to rectify any inaccurate or incomplete personal data      held about you;
  • The right to erasure where it cannot be justified that the      information held satisfies any of the criteria outlined in this policy, or  where you have withdrawn consent;
  • The right to prevent processing for direct marketing purposes,      scientific/historical research or in any such way that is likely to cause  substantial damage to you or another, including through profile building;   and
  • The  right to object to processing that results in decisions being made about      you by automated processes and prevent those decisions being enacted.

WHO IS THE DATA CONTROLLER?

  • If we have collected your personal data directly from you for our      own purposes, we are the Data Controller.
  • If we have purchased your personal data from a third-party for our      own purposes, we are the Data Controller. Where we have purchased your      personal data, we will contact you to let you know before we first start      to use it, or, at the latest, within one month of acquiring it.
  • If we have been passed your personal data from a third-party for      our own purposes, we are the Data Controller. We will contact you to let      you know before we first start to use it, or, at the latest, within one      month of acquiring it.
  • If we have been passed your personal data from a third-party for a      joint purpose that we both influence, we are the joint Data Controller. We      will contact you to let you know before we first start to use your data,      or, at the latest, within one month of acquiring it.
  • If your data has been passed to us by a third party for processing      under their instruction, that third party is the Data Controller. They      should have notified you that they would be passing your personal data to      us, WOOLLEY & PARKS      LIMITED, at the time they collected your data and within their      own privacy notices/standards. For a list of Data Controllers that we      process personal data for, the section below ‘Third Party Interests’.
  • If we have received your personal data as part of a business to      business relationship, the Data Controller is your employer.


WHAT ARE THE LAWFUL BASIS FOR PROCESSING PERSONAL DATA?

Under Data Protection Legislation, there must be a ‘lawful basis’ for the use of personal data. The lawful bases are outlined in Article 6, Section 1 of the GDPR. They are sub-sections:

  • a) 'your consent';
  • b) 'performance of a contract';
  • c) 'compliance with a legal obligation';
  • d) 'protection of your, or another's vital      interests';
  • e) 'public interest/official authority';      and
  • f) 'our legitimate interests'.


ABOUT OUR PROCESSING OF YOUR DATA

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

  

Reference


What   categories of information about you do we process?


Why are we   processing your data?


Where did   we get your personal data from?

 

B2B   Marketing


Identity Data

Contact Data


Direct marketing to former, current and prospective   clients. This processing is conducted lawfully on the basis of 'our   legitimate interests'.


Directly obtained or by referral from existing   clients/partners/suppliers.

 

Analytics


Technical Data

Usage Data


To understand how you use our website, how you   reached us and how long you spend on our website, in order to analyse our   performance and improve our service. This processing is conducted lawfully on   the basis of 'our legitimate interests'.


Directly obtained or indirectly obtained through a   client's website (notice given at the point of collection).

 

Fraud   Prevention


Identity Data

Transaction Data


To combat fraud, we share information of clients who   instruct the payment issuer to cancel payments to us without first informing   us of why and/or allowing us the opportunity to issue a refund with credit   reference agencies. This processing is conducted lawfully on the basis of   'protection of your, or another's vital interests'.


Directly obtained or indirectly obtained through a   client's website (notice given at the point of collection).

 

Contact   Submission


Identity Data

Contact Data


When you send us information about you by posting on   a forum or blog, we will store this information in order to make it available   for viewing on the website. You consent is obtained at the time of posting   and via reference to this notice. This processing is conducted lawfully on   the basis of 'your consent'.


Directly obtained or indirectly obtained through a   client's website (notice given at the point of collection).

 

Direct   Debits


Identity Data

Contact Data

Financial Data

Transactional Data


To setup a direct debit between your bank and ours,   we pass your details to our bank and keep a copy for our records. This   activity is conducted under the Direct Debit Guarantee Scheme. This   processing is conducted lawfully on the basis of 'performance of a contract'.


Directly obtained.

 

Phone   Calls


Identity Data

Contact Data


We might record calls for training and/or auditing   purposes. We also collect Calling Line Identification information. This is   used to help improve the efficiency and accountability of our customer   services. This processing is conducted lawfully on the basis of 'our   legitimate interests'.


Directly obtained.

 

Email and   Web Contact


Identity Data

Contact Data


If you contact us through our website or by email,   we will use the information you send in order to respond to your enquiry or   complaint. This information will be kept in order to improve our service to   you overall. This processing is conducted lawfully on the basis of 'our   legitimate interests'.


Directly obtained or indirectly obtained through a   client's website (notice given at the point of collection).

 

Consumer   Marketing


Identity Data

Contact Data

Transactional Data

Marketing and Communications Data


If you make a purchase with us, we will add your   contact information to our marketing list and send you information we think   you might be interested in. This processing is conducted lawfully on the   basis of 'our legitimate interests'.


Directly obtained.


OUR USE OF COOKIES

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies:

  • to record whether you have accepted the use of cookies on our web      site. This is solely to comply with the law. If you have chosen not to      accept cookies, we will not use cookies for your visit, but unfortunately,      our site will not work well for you.
  • to allow essential parts of our web site to operate for you.
  • to operate our content management system.
  • to operate the online notification form - the form that you use to      contact us for any reason. This cookie is set on your arrival at our web      site and deleted when you close your browser.
  • to enhance security on our contact form. It is set for use only      through the contact form. This cookie is deleted when you close your      browser.
  • to collect information about how visitors use our site. We use the      information to improve your experience of our site and enable us to      increase sales. This cookie collects information in an anonymous form,      including the number of visitors to the site, where visitors have come to      the site from, and the pages they visited.
  • to record that a user has viewed a webcast. It collects information      in an anonymous form. This cookie expires when you close your browser.
  • to record your activity during a web cast. For example, as to      whether you have asked a question or provided an opinion by ticking a box.      This information is retained so that we can serve your information to you      when you return to the site. This cookie will record an anonymous ID for      each user, but it will not use the information for any other purpose. This      cookie will last for a period of time after which it will delete      automatically.
  • to store your personal information so that you do not have to      provide it afresh when you visit the site next time. This cookie will last      for a period of time after which it will delete automatically.
  • to enable you to watch videos we have placed on YouTube. YouTube      will not store personally identifiable cookie information when you use      YouTube's privacy-enhanced mode.


WHAT HAPPENS IF I REFUSE TO GIVE WOOLLEY & PARKS LIMITED MY PERSONAL DATA?

The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.

We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.


WHAT ARE WOOLLEY & PARKS LIMITED’S 'LEGITIMATE INTERESTS'?

Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact us via driffield@woolleyparks.co.uk.


HOW LONG WILL YOUR PERSONAL DATA BE KEPT?

WOOLLEY & PARKS LIMITED holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold.

  • If 'consent' is the basis for our lawful      processing of your data, we will retain your data so long as both the      purpose for which it was collected, and your consent, are still valid. We      review the status of your consent every twelve (12) months and treat      non-response to our requests for renewal of consent as if they were your      request to withdraw consent. Occasionally, we might identify a legitimate      interest in retaining some of your personal data that has been obtained by      consent. If we do, we will inform you that we intend to retain it under      these conditions and identify the interest specifically.
  • If we process your data on the basis of 'legitimate      interests', we will retain your data for so long as the purpose for      which it is processed remains active. We review the status of our      legitimate interests every twelve (12) months and will update this notice      whenever we determine that either a legitimate interest no longer exists      or that a new one has been found.
  • All categories of personal data that are held by us because they      are essential for the performance of a contract, will be held for a period      of six years, as determined by reference to the Limitations Act 1980, for      the purposes of exercising or defending legal claims.


WHO ELSE WILL RECEIVE YOUR PERSONAL DATA?

WOOLLEY & PARKS LIMITED passes your data to the third parties listed in the section 'Third Party Interests' below, for the purposes of providing our services to you, and for no other purpose.


DOES YOUR DATA LEAVE THE EU?

WOOLLEY & PARKS LIMITED uses overseas web and IT providers. Details of what data is sent where, and the safeguards in place, are included in the section 'Third Party Interests' below.


THIRD PARTY INTERESTS

Our Data Processors

  

Name of   Third Party


Purposes   for Carrying out Processing

 

ETSOS


Electronic ID Verification System.

 

Keyzapp


Electronic Key Tagging System.

 

Muves


Property Details Application.

 

In Touch Displays


Interactive Touchscreen Display.

 

Citation


HR System.

 

Bright HR


HR System.

 

The Property Guild


Out of Area Valuation Referrals and Marketing.

 

Acaboom


Valuation Confirmation Email Provider.

 

Move It


Referral System.

 

Check On Me


Lone Worker and Accompanied Viewer Tracking System.

 

PH Media Group


Audio on Hold Marketing and Voicemail Provider.

 

The Property Jungle


Website Developer.

 

Vebra Alto


Property Software System.

 

Property Tours


Slideshow Marketing.

 

Matterport


3D Virtual Reality Property Tours.

 

Growth News


Email Marketing.

 

Property Box


Photograph Enhancement and Floorplan Creation.

 

Val Pal


Instant Online Valuations.

 

Contractors


To provide services.

 

Surveyors


Survey Providers.

 

Solicitors


Conveyancing.

 

CCT Infotech Limited


I.T Support

 

Garbutt & Elliott


Accountants and Pension Administration.

 

Signs & Display


Board Company.

 

Woolley & Parks Financial Services Limited


Mortgage and Protection Advisors.


WHO CAN YOU COMPLAIN TO?

In addition to sending us your complaints directly to driffield@woolleyparks.co.uk, you can send complaints to our supervisory authority. As WOOLLEY & PARKS LIMITED predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner's Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting https://ico.org.uk/concerns/ .